Sandringham Medical Centre

Services

Practice Nurses
Our practice nurses carry out cervical smears, immunisations and vaccinations, elderly screening, new patient checks, blood taking and home visits. They also run diabetes, asthma, COPD, CHD and travel health clinics. They are available from Monday-Friday.

Travel Vaccinations

We can now offer travel vaccinations at the surgery to patients registered at the surgery and people who aren't registered with us. We are also a YELLOW FEVER CENTRE and can administer the yellow fever vaccination. There is a charge for administering holidays vaccinations, which varies, please contact the surgery for more information. For more information about travelling abroad you can visit http://www.fitfortravel.nhs.uk/

District Nurses
The district nurses offer a service for the housebound and those temporarily unable to attend the surgery through operation or illness. The range of service, which they provide, includes; wound treatment, chronic disease management, post operative rehabilitation, management of terminal illness and disorders associated with ageing. Support, advice and counselling are offered to both patients and relatives.

Midwife
Our midwife holds ante-natal clinics in the surgery every Tuesday 9.00am-12.00pm. She also visits mothers-to-be and mother and baby at home to attend their needs.

Patient Participation Group
If you would like to join the group, please ask at reception. We meet on the second Wednesday of every other month @ 1pm. Refreshments are available and any patient registered with the practice is welcome to join.

Drug Counsellor
Runs a weekly clinic on a Thursday.

Health Care Support Worker
Our health care support worker will carry out new patient checks, blood pressure checks, NHS health checks, flu vaccinations, H-Pylori breath tests, oral glucose tolerance tests and memory screening.

Clinics available (by appointment only):
Diabetic Clinic, Heart Disease Prevention Clinic, Asthma, COPD (chronic obstructive pulmonary disease), Rheumatoid Arthritis and Smear clinic.

Change Of Address
If you move please let us know your new address and telephone number.

Patients' Rights and Responsibilities
Patient has the right to be registered with a GP, to be offered a health check, receive emergency care, receive appropriate drugs & medicines, be referred for a specialist opinion where appropriate and choose whether or not to take part in medical research or student training.

Patients have a responsibility to try, where possible, to use our service within the resources available, not to miss a pre-booked appointment, not to be violent or display abusive behaviour and to maintain good relations with the practice.

New Patients
All new patients are given an appointment for a new patient check with the practice nurse. This is extremely important as we need to know your past and present medical history, your family history and any medication you're on.

Repeat Prescriptions
Request for repeat prescriptions should be made in writing. It can either be sent by post, posted through the letter box at the surgery or ordered via our website (please click on the online services tab above). Please use right hand side of your prescription for requesting repeat prescriptions. Indicate clearly which items are needed. Alternatively if you supply a stamped addressed envelope we will forward your prescriptions to you. Please give 48hrs (2 working days) notice for a repeat prescription. Chemists might also collect your prescription on your behalf.

Complaints Procedure
We operate a practice complaints procedure, as part of NHS system, for dealing with complaints. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, then please contact Elizabeth Brown (Practice Manager).

Confidentiality
We provide confidential services to all our patients, including under 16's. Anything you discuss with any member of the practice- doctor, nurse or receptionist will stay confidential. The only reason why we might consider passing on confidential information without your permission would be to protect you or someone else from serous harm. We would always try to discuss this with you first.

If you are being treated elsewhere for example a hospital it is best if you allow your doctor or the nurse to inform the practice of any treatment you are receiving.

This is a training practice for the training of prospective GPs. On some occasions we will request your permission to video record your consultation. Confidentiality will always be maintained.

Zero Tolerance
This practice supports the governments Zero Tolerance Zone campaign. Violence and abuse is growing concern. GPs and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported and removed from the practice list.