All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Sandringham Medical Centre in the last financial year was £46230.59 before tax and National Insurance. This is for 3 full time GPs and 3 part time GPs.
Patients from the practice meet once every other month to discuss any updates and changes to the service. The meeting takes place at 1pm on the second Wednesday of the month. If you would like to join the group, please ask at reception.
We have been running the friends and family test in the practice since December 2014. If you are in the practice please complete one of the questionnaires available in the reception. Your feedback and suggestions are important to us. It is just 2 short questions and all responses are anonymous.
We discussed the results of the 2014/2015 Friends and Family tests with our PPG in March 2015. From the results, 3 priority areas were identified and agreed with the group. These are listed below:
Quarterly PPG newsletter - Plan to produce a quarterly newsletter. Detailing any changes in the practice and general did you know information about the practice to keep patients updated. This will be uploaded to the practice website and paper copies available in the waiting room
1 Problem per appointment - Feedback from a patient FFT was that they had waited 25 minutes to see a GP and have had to wait previously, patient thought it was unacceptable. We have discussed this in clinical meeting. It was agreed that GP can only safely deal with 1 problem per 10 minute appointment. GP will reinforce this information at appointments and patients with several problems may be asked to make another appointment. This is advertised in the waiting rooms, on the TV and in every consultation room.
Info available in the waiting area, too many posters and leaflets - The waiting area will be tidied and updated. We will have only 1 leaflet rack. We will get rid of the majority of the posters and have a maximum of 5 posters in the waiting room. We will use the TV more to promote information. We will also add a notice board with info about our PPG and some information about the services available in the practice.
We gave flyer's out in the surgery for patients to complete in November 2011. The flyers explained that we were going to run a patient survey in the practice and we wanted to know what issues patients would like to be consulted about in the survey. We compared the results from the flyer with 2 other practices in our neighbourhood (The Elms and Dr Hegde's practice in Riverside). With this information we devised the patient survey, based on what our patient's wished to be asked about. Each question was a tick box answer and the options for each question were poor, fair, good, very good, excellent or not applicable. As agreed with our PPG (Patient Participation Group) we used this survey for the 2011/12, 2012/13 and 2013/14 Sandringham Medical Centre patients survey. The questions are listed below:
The survey also included some patient profiling questions to ensure that we obtained the views from different patient groups. Out of 201 completed surveys (N/A = Not applicable):
How the survey was conducted
The survey was given out patients coming into to see a GP during December 2013 and January 2014. We gave out 50 surveys per GP so that the survey could be related back to that GP and they could reflect on their results in their annual appraisal. The surveys were anonymous so that patients could not be identified. We also contacted patients who were registered as blind to see if they wished to be asked the survey over the telephone. In total we received 201 completed surveys. We have 6886 patients registered with the practice.
Results: The results from the 201 completed surveys were collated and the overall practice results and any further comments made on the surveys are below:
POOR
FAIR
GOOD
V GOOD
EXCELLENT
N/A
Q1
1
20
47
68
65
0
Q2
10
25
53
47
65
1
Q3
16
30
44
48
63
0
Q4
11
39
49
45
52
5
Q5
21
40
45
38
55
2
Q6
7
29
48
48
67
2
Q7
1
23
51
66
60
0
Q8
0
4
26
62
108
1
Q9
0
3
29
53
115
1
Q10
0
3
28
52
116
22
Q11
1
4
29
52
114
1
Q12
3
3
30
58
107
0
Q13
0
3
29
59
110
0
Q14
0
5
29
57
110
0
Q15
2
2
17
56
124
0
Q16
1
3
19
67
111
0
Q17
2
11
51
68
58
11
Q18
1
13
46
77
59
5
Q19
2
12
49
67
64
7
|
Yes |
Don't know |
No |
Q20 |
141 |
57 |
3 |
Q21 |
152 |
45 |
4 |
The results of the survey were discussed with the PPG on Wednesday 12th March 2014 and the group formulated an action plan for areas of change to address the issues raised. Action plan below. All actions to be implemented by the end of May 2014:
Some suggestions for services we already offer:
Some suggestions made were we have decided with our PPG not to make any changes: